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Privacy Policy

Privacy Policy

Our agency is committed to assuring the privacy of individuals and/or families who have contacted us for assistance. We assure you that all information shared both orally and in writing will be managed within legal and ethical considerations. Your "personal financial information", such as your total debt information, income, living expenses and personal information concerning your financial circumstances, will be provided to creditors and possibly others with your specific authorization.

We may also use aggregated case file information for the purpose of evaluating our services, gathering valuable research information and designing future programs. Your anonymity will be maintained through the use of your client number or by using aggregate data in all circumstances.

In all other situations, your information may be released to appropriate individuals or agencies ONLY UPON YOUR WRITTEN REQUEST, or when our staff has been served by a valid subpoena.

The following PRIVACY PRACTICES detail circumstances under which we will release your information to a third party:

  • Balanced Care maintains strict privacy policies, ensuring that personal information and mobile information of our users and members is not sold, shared, rented, released, or traded to third parties for marketing/promotional purposes.
  • We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
  • We may compile data and aggregate information that you give us, but this information may not be disclosed in a manner that would personally identify you in any way.
  • We may disclose some or all of the information that we collect, as described below, to creditors, or third parties that you have authorized who need this information in order for us to assist you.
  • We restrict access to nonpublic personal information about you to those employees who need to know that information to provide services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
  • We collect nonpublic personal information about you from the following sources:
    • Information we received from you on our applications or other forms you provide.
    • Information about your transactions with your creditors, others, or us.
  • We may disclose the following kinds of nonpublic information about you:
    • Information we receive from you on applications or other forms, such as your name, address, social security number, assets and income.
    • Information about your transactions with us and your creditors.

Balanced Care SMS Terms and Conditions

  1. Contacts can expect to receive general customer service, and reminders and follow-ups messages
  2. You can cancel the SMS service at any time. Simply text "STOP" to the number provided. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to balancedcareinfo@balanced-care.org.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
  6. For privacy-related inquiries, please refer to our privacy policy: https://www.balanced-care.org/privacy-policy.

 

Last Update: 9/19/2025